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Customer Service Call Center Representative

San Juan, PR · Administrative
The role of a Customer Service Call Center Representative provides front line, direct contact with customers when filing claims over the phone. Our client's fast-paced, team-oriented environment is the perfect place to take career to the next level.

The position requires working from home due to COVID-19 and then reporting to the job site in San Juan, PR at a later date. Seeking individuals who are self-starters and can work independently with minimal direct supervision.
+ Training: Monday through Friday 8:00am to 5:00pm
+ Hours: Flexible to work any 8 hour shift between 11:00am - 10:00pm + weekends - 2 days off a week = 40 hours

Opportunity Job Description:
+ Files claims by collecting pertinent information from customers
+ Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance
+ Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed +
Processes and determines coverage by reviewing forms and other applicable records
+ Maintains professionalism and effectively interacts with all contacts, both internal and external
+ Maintains department quality standards and performs job duties as directed by supervisor Required Qualifications
+ Minimum of 1 year of Call Center Customer Service experience
+ High School Diploma or equivalent
+ Excellent Customer Service skills
+ Excellent verbal and written communication skills
+ Basic problem-solving skills
+ Experience with Microsoft based programs and computer products
+ An acute attention to detail/accuracy and effective note taking/documenting skills
+ Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.

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