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Parts Manager

San Juan, PR · Transportation/Logistics
This position reports to the General Manager and manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Must work cooperatively to optimize parts department processes. Must attract, retain, and effectively engage department personnel.
Responsibilities:
  • Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
  • Promotes and merchandises parts and accessories in conjunction with other store locations
  • Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals
  • Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
  • Submits all parts warranty and return claims within the required timeframe to receive maximum credit
  • Maximizes use of all order discount programs to achieve management stock order goals
  • Ensures all department tools, equipment and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position

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