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QA Manager ( IT)

San Juan, PR · Information Technology

Job Summary:

The Quality Assurance (QA) Manager will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes.

Supervisory Responsibilities:

  • Hires and trains quality assurance staff.
  • Oversees the daily workflow and schedules of the department.
  • Conducts performance evaluations that are timely and constructive. 
  • Handles discipline and termination of employees in accordance with company policy. 

Duties/Responsibilities:

  • Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
  • Identifies and sets appropriate quality standards and parameters for products.
  • Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
  • Coordinates product testing processes.
  • Participates in product testing.
  • Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
  • Reviews client, customer, and user feedback.
  • Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
  • Performs other duties as assigned.
Required Skills/Abilities:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Proficient with Microsoft Office Suite or related software.
Education and Experience:
  • Bachelor’s degree in Business, Engineering, or field related to the products being developed required.
  • Three to five years of experience in related field required with supervisory experience a plus.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift to 15 pounds at times.

Salary:

$81,360.00 per year (est.)

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