Summary Directs workers responsible for cleaning private condominiums and homes in the hospitality division. Checks housekeepers work to ensure quality meets impeccable standards. A full clean entails changing bed linens, hanging all new towels, ensuring proper stocking of paper products, kitchen supplies, and towels. Each unit includes a full kitchen, and may have a fireplace and deck area which must be cleaned / tidied. For specific information on performance protocols, please refer to the Policies and Procedures manual for the housekeeping department. The housekeeping supervisor performs the duties as follows:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Directs, supervises, and monitors progress of housekeepers engaged in the cleaning of private condominiums and homes for hospitality or residential divisions.
Works with and reports to the Assistant Director of Housekeeping and the Director of Housekeeping.
Participates actively in planning, assigning, and directing work; assisting with work loads (actual cleans and/or towel changes), appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.
Ensures each housekeeper’s daily schedule will be met and assists with actual cleaning to meet needs of department or the needs of guests / owners as necessary.
Performs on a regular basis common area cleaning and supervision of common area cleaning. This includes: vacuuming, sweeping, mopping, cleaning bathrooms, hauling trash, washing windows, polishing chrome / signs / elevators.
Re-schedules or re-adjusts team workload between team members, as necessary daily.
Monitors inventory and supplies in units such as kitchen supplies, light bulbs, alarm clocks, and literature.
Monitors inventory and supplies in housekeeping and supply closets.
Replenishes inventory as needed and ensures the proper billing procedure is followed for accurate cost recovery.
Ensures team responds to guest and/or owner requests professionally and greets guests and owners when met on property.
Ensures proper working order of cleaning equipment (vacuum bag replacement, etc).
Maintains a secure key control system to ensure the safety of our guests, owners, and their property.
During off-season times, conducts the actual unit deep cleans, performs unit inventory and maintenance needs evaluations.
Must maintain a satisfactory driving record and valid driver license to comply with our insurance requirements of non-livery drivers.
Drives to and from properties in a safe and lawful manner. Always being mindful of safety and adherence to the rules of the road.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Responds to requests for service and assistance; Meets commitments. Interpersonal- Focuses on solving conflict, not blaming; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Listens and gets clarification. Team Work- Balances team and individual responsibilities; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members. Written Communication - Able to read and interpret written information. Delegation- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision. Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Cost Consciousness - Works within approved budget; Contributes to profits and revenue ; Conserves organizational resources. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: No prior experience or training.
Language Ability: Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
Math Ability: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to wet or humid conditions (non-weather) and toxic or caustic chemicals. The employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision for detail work. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, climb or crawl. The employee must be able to communicate clearly with staff in English (speaking required, hearing optional). The employee is occasionally required to sit. The employee is occasionally required to rely on smell.